Prompts

Use a Prompt to provide information, such as:

• Name of an Incident owner.
• Start date and end date to search for Change Requests within a certain date range.
• Comments on a Knowledge Article.

Prompts can be used in:

• Query Comparison Clauses to prompt Users to select a value to search.
• One-Step Action Actions to prompt Users for more information before proceeding with the One-Step Action.
• Expressions to prompt Users to specify a value as part of an Expression.

  

• There are two types of Prompts:
  • Stored Prompts can be used multiple times.
  • Custom Prompts, also known as inline Prompts, are only used where they are created and are not stored in the Prompts Manager.