Quick Search

A Quick Search is a simple query that quickly finds all records containing a specific word or phrase (example: Show all records whose description contains the word "phone"). Search options, such as record type, status, etc., are typically predefined to simplify the search, and vary depending on the purpose and location of the search. Quick Search is a Full-Text Search, so it searches all fields that have Full-Text search enabled (even those that are not specified) and finds similar words, as well.

Examples include:

• Find all Incidents.
• Find all Incidents about Excel.
• Find all Problems that pertain to printers.
• Find all KAs about printing.
• Find all Customers that are located in New York.

Quick Search Results display in either the Grid or a list format in the CSM Desktop Client Main Pane.