Search Groups
A Search Group is a saved search that finds all records meeting commonly-defined criteria (example: Find all My Open Incidents). Search Groups are meant to be reused and can be accessed from multiple places in CSM.
Examples of Search Groups include:
- All Incidents created within the past year.
- All open Requests.
- My open Incidents.
Search Group results display in the CSM Desktop Client Main Pane:
CSM provides several OOTB Search Groups. Use these OOTB Search Groups as-is, edit them, or create your own using the Search Group Manager.