About System Functions

A System Function is a built-in placeholder Token that dynamically adds variable information to a query or string (example: Current User's name).

Use a System Function to add variable and dynamic information, including:

• Date/time information (example: Current date/time, last modified date/time, etc.)
• Current User's information (example: Display name, avatar, phone, e-mail, Team, etc.)
• Current URL information (example: Customer Portal Default URL, Browser Client URL, etc.)

  

In CSM, system functions can be used by:

• The system
• Queries
• E-mails
• Expressions