Browser Client Features
The CSM Browser Client has been designed to support many features. Use the table below for details on the available functionality.
Features Supported in the Browser Client
| Feature | Supported | Notes |
|---|---|---|
| Actions | Yes | Run only. |
| Attachments | Yes | Import and view file attachments only. |
| Automation Processes | Yes | Run only. |
| Blueprints | No | CSM Administrator only. |
| Business Hours | Yes | View only. |
| Business Objects | Yes | View, create, edit, and delete Business Object records, but not the Business Objects themselves. |
| Calendars | Yes | View only. |
| Contact Manager | Yes | View and export. |
| Counters | Yes | View only. |
| Dashboards | Yes | View only. |
| Definition Editor | No | |
| Yes | Send e-mail. Configuration must be done in CSM Administrator. | |
| Expressions | Yes | View only. |
| Forms | Yes | Users can work in Forms but Forms cannot be created or deleted. |
| Grids | Yes | |
| HTML Pages | Yes | View only. |
| Knowledge | Yes | Search and create Knowledge Articles. Use internal Knowledge sources for record resolution. |
| Metrics | Yes | View only. |
| One-Step Actions | Yes | Run only. |
| Prompts | Yes | Run or use for Quick Searches. |
| Queues | Yes | View only. |
| Record Locking | Yes | |
| Reports | Yes | Run only. |
| Rich Text | Yes | |
| Searching | Yes | Run, create, edit, and delete with security rights. |
| System Analyzer | No | |
| Table Management | Yes | View and export. |
| Themes | Yes | Run only. |
| Visualizations | Yes | View only. |
| Widgets | Yes | View and drill-down only. |