Change Dashboard
CSM provides a OOTB Change Dashboard that intuitively organizes your critical metrics into a single, real-time, at-a-glance Change control panel.
Note: Change metrics are also found on other OOTB Dashboards
(example: Global IT).
The following table describes the items on the Dashboard.
| Item | Description | Widget Type | Widget Name | Widget Uses: |
|---|---|---|---|---|
| All Open Change Requests | All open Changes. | Search Results List | CDAll Open Changes | All Open Changes Search Group |
| My Change Reviews | Number of approved Changes owned by the current User. | Search Results List | CDAll Approved Changes | My Approved Changes Search Group |
| Approved Changes | All approved Changes. | Text Gauge | CDTotal Approved Changes | Approved Changes Search Group |
| Linked Incidents or Problems | Open Changes that have either at least one linked Incident or one linked Problem. | Text Gauge | Changes with Linked Incidents or Problems | Active Changes with Linked Incidents and Problems Search Group |
| Open Past Scheduled Close Date | Open Changes (Status does not = Closed) that are open past the time they are scheduled to be closed (Created Date Time is greater than Scheduled End Date. | Text Gauge | CDOpen Changes Past Request Date | All Open Past Scheduled Close Date Search Group |
| Changes Outside Window | Open Changes (Status does not = Closed) that occur outside of the maintenance window (Not During Maintenance Window = True). | Text Gauge | CDOpen Change Outside of Maintenance Window | Open Changes Not During Maintenance Window Search Group |
| High Risk Changes | Uncompleted Changes (Status does not = Complete) with a risk value that is greater than/equal to 3. | Text Gauge | CDHigh Risk Changes | High Risk Changes Search Group |
| Change Request Life Cycle | Number of open Changes based on status. | Pipeline Chart | CDChange Request Lifecycle | All Open Changes Search Group |
| Open Change Requests by Type | Percentage of open Changes based on type. | Doughnut Chart | CDChanges by Type | Change Requests Search Group |