E-mail Security Rights

Security rights control access to CSM functionality and are configured in the Security Group Manager in CSM Administrator (CSM Administrator>Security>Edit Security Groups). Use the Rights tab to configure the following functionality rights.

Right Description (when checked Check Box) Grant To:
Can override server and account settings on locked accounts? Allow: Allows selected Users to override the e-mail account server settings and account information for a global account configured in CSM Administrator (ex: Allows Users in CSM to override the global account settings configured in CSM Administrator, even if the padlock is set to Locked in the server and account information sections).
  • System administrators

 

Can send e-mail from the system? Allow: Allows selected Users to send e-mails from within the system.
  • System administrators
  • Managers
  • Users
Can add User e-mail accounts? Allow: Allows selected Users to add and personalize your own e-mail account and settings.
  • System administrators
  • Managers
  • Advanced Users (Level 2 and 3 technicians)
Can e-mail Teams? Allow: Allows selected Users to e-mail Teams (ex: IT Service Desk Level 1).
  • System administrators
  • Managers
  • Users
Can administrate global e-mail settings? Allow: Allows selected Users to configure global e-mail accounts in CSM Administrator.
  • System administrators
Can e-mail Workgroups? Allow: Allows selected Users to e-mail CSM Workgroups.
  • System administrators
  • Managers
  • Users
Show teams in address book? Allow: Allows selected Users to view and select CSM Teams in the CSM address book.
  • System administrators
  • Managers
  • Users
Show the address book? Allow: Allows selected Users to access and use the CSM address book.
  • System administrators
  • Managers
  • Users
Show Workgroups in address book? Allow: Allows selected Users to view and select CSM Workgroups in the CSM address book.
  • System administrators
  • Managers
  • Users
Can specify arbitrary FROM addresses even if not allowed for Users? Allow: Allows selected Users to specify arbitrary From Addresses even if this option has been disabled for Users
  • System administrators
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