Configure New Monitor Items

Use the Monitors page in the E-mail Event Monitor window (accessed from the E-mail and Event Monitoring Manager) to add or edit Monitor Items.

To configure E-mail Monitor Items:

1. In the CSM Administrator main window, click E-mail and Event Monitoring category, and then click the E-mail and Event Monitoring Manager task.
2. Click the Create New button .
3. On the Monitors page, select a monitor and click Add or Edit.
4. Define general options: Name, description, and type of Business Object to associate with incoming e-mails.
5. Define identify existing record options: Methods that CSM uses to identify existing records to associate with incoming e-mails.
6. Define conditions options: The conditions that must be met before the associated actions are executed.
7. Define actions options: The actions to execute if specified conditions are true.