Configure Skip Item Rules for an E-mail Monitor

Skip Item Rules are defined criteria that determine which e-mails from a monitored account are discarded (and not processed). For example, anything identified by a spam filter can be thrown out automatically. Also, specify recipient addresses so that items such as global company announcements can be ignored (and Incidents are not created from them).

Skip Certain Items is always the first in the list of Monitor Items, and it cannot be deleted. If any of the Skip Item Rules is true (ex: If the text "[SPAM]" is found in the subject), then the e-mail message is not processed further through the list of Monitor Items. The e-mail message itself is processed according the account-specific settings for the monitored e-mail account (see the general settings for an E-mail Monitor).

To define Skip Item Rules:

1. In the CSM Administrator main window, click E-mail and Event Monitoring category, and then click the E-mail and Event Monitoring Manager task.
2. Click the Create New button .

   The E-mail Event Monitor window opens.

3. On the Monitors page, click Skip Certain Items..., and then click Edit.

   The Skip Item Rules window opens.

4. Add new, delete existing, or reorder Skip Item Rules:
5. Define criteria for the Skip Item Rules (when adding a new item):

Word/phrase Provide the text to search for incoming e-mails. Appears In Select which part of incoming e-mails you want CSM to search for the specified word/phrase (ex: Subject). Anywhere Select this radio button to have CSM search anywhere in the Appears In location for the specified word/phrase. Begins with Select this radio button to have CSM search the beginning of the Appears In location for the specified word/phrase. Ends with Select this radio button to have CSM search the end of the Appears In location for the specified word/phrase.