Configure the API Fields in Bomgar

Note: This functionality is only available if you have applied the Bomgar Integration mApp™ Solution. For more information, refer to the mApp Solution Tech Notes documentation.

To configure the API Fields in Bomgar:

  1. Login to the Bomgar console.
  2. Click the Management menu option.
  3. Click API Configuration on the lower menu bar.
    Verify all check boxes except Allow HTTP Access to XML API are selected. Bomgar console: API Configuration
  4. Under API :: Custom Fields, click Create New Field.
    Option Action
    Display Name Type Issue
    Code Name Type Issue
    Show in Rep Console Select the check box.
    Bomgar console: API Configuration - Add Field
  5. Click Add Custom Field.
    The new field shows in the API : Custom Fields grid. The Bomgar setup is complete.
© Copyright 2018 Cherwell Software, LLC. All rights reserved.