Configure the Trusted Agents Hub in the Server Manager

The Trusted Agents Hub is configured in the CSM Server Manager on the same machine running the CSM Browser Client.

Note: If you are using a server farm, you must perform this step on each server.

To set up the Trusted Agents Hub:

Click Start>All Programs>Cherwell Service Management>Tools>Server Manager to open the Cherwell Server Manager.
Note: Depending on your operating system, you may need to search for the Server Manager to open it.
Click the Configure button next to Trusted Agents usage.

In the Trusted Agents Hub Configuration dialog:

Option	Action
General Settings: Enable Trusted Agents	Select the check box.
Hub Connection
Hub URL	Provide the address that is used to connect to the Hub from other Cherwell servers and services. Note: Secure transport (HTTPS) should be used for all Hub communications in production environments.
Shared Key	Provide the Shared Key. This must be the same Shared Key that is used in the Trusted Agents Server configuration. Note: This key is used to ensure that only properly configured Trusted Agents are permitted to connect to the Hub. Any value can be used as long as the same value is used when configuring Trusted Agents Servers. Each Customer should have a unique value. We recommend that the key be at least 64 characters in length.
Test	Click to test the connection. Note: You must restart IIS after this field is updated to view the changes.
Advanced Settings
Agent Operation Timeout	The amount of time the Trusted Agents Hub waits for an operation to complete, send data back, or how long an operation takes to send a progress update before timing out. Note: Use -1 to disable timeouts.
Agent Registration Timeout	The amount of time the Trusted Agents Hub waits for a ping from the Trusted Agent before it assumes the Trusted Agent is down.