Configure the Trusted Agents Service

The Trusted Agents Service is installed on a same machine in the same network as your private resources.

To configure the Trusted Agents Service:

1. Go to the installed directory (from the path specified during the installation) to run the Trebuchet.ServerConfigTool.exe. The default path from the install is: C:\Program Files (x86)\Cherwell\Cherwell Trusted Agents Server.
2. Double-click Trebuchet.ServerConfigtool.exe to open the Server Manager.
3. Select Trusted Agent Server from the Server drop-down.
4. Click the Configure button to open the Trusted Agent Server Configuration.
5. In the Trusted Agents Service Configuration window:

   Option	Description
   General Settings: Display name	Provide the name of the service (this appears in the CSM Administrator interface).
   Hub Connection
   Hub URL	Provide the URL. This is the address that should be used to connect to the Hub from other Cherwell servers and services. Note: Secure transport (HTTPS) should be used for all Hub communications in production environments.
   Shared Key	Provide the Shared Key. This must be the same Shared Key that is used in the Trusted Agents Hub configuration. Note: This key is used to ensure that only properly configured Trusted Agents are permitted to connect to the Hub. Any value can be used as long as the same value is used when configuring the Trusted Agents Hub. Each user should have a unique value. We recommend that the key be at least 64 characters in length.
   Test	Click to test the connection.
   Cherwell Connection
   Connection	Use the Ellipsis button to browse and locate the database to connect to.
   Login to Cherwell - Choose one option
   Windows authentication	Use the Windows credentials for the account that is used to run the Trusted Agent Service.
   User ID and Password	Provide a CSM User ID and Password.
   Blank Password	Allows a User to log in without a password. This only works if the specified account does not have a password assigned. This is not recommended.
   Test	Click to verify the user and password information.
   Advanced Settings
   Hub Ping Frequency	Enter the frequency, in seconds, to send a ping to the hub. If a ping is not received by the hub within the expected Agent Registration timeout, then the Agent's registration with the Hub is considered expired and no further requests are sent to the Agent until the next registration request or ping is received from the Agent. Note: Use -1 to indicate that no pings should be sent to the Hub. This is not recommended because pings help ensure that the Trusted Agents Hub has updated availability and registration information for the Trusted Agents Service.

6. Click OK.
7. Restart the Cherwell Trusted Agents Server.
8. Restart IIS.