CSM Servers (Services)
The CSM Servers are Microsoft Windows® Services (processes) dedicated to particular tasks. These services run in the background while monitoring for, and accepting, requests from CSM Clients.
The available CSM Servers (Services) are:
- Application Server: The
Cherwell Application Server runs programs and handles application operations
between Users and their databases. The Application Server is the middle tier of
the
Cherwell three-tier application. Client applications connect to the
Application Server via a three-tier connection.
Note: If the Application Server is installed under IIS, it often displays as Application Server (IIS) within the UI. The Application Server shows up as both Windows and IIS hosted service at the same time. Only one is available at a time.
- Server Farm: A Cherwell Server Farm is a framework that consists of a load balancer, multiple web servers, SQL Server, and Redis.
- Automation Process Server: The Cherwell Automation Process Server (formerly the Business Process Server) is a CSM Service that monitors events and executes background business rules in your system (example: notifications and escalations). Automation Processes are configured in CSM Administrator.
- E-mail and Event Monitor Server: The Cherwell E-mail and Event Monitor Server automatically monitors e-mail accounts and event streams, then performs specified actions, such as creating or modifying records based on e-mail content or event details. In addition to connecting to the database server, it also has to be able to talk to the mail server (example: Microsoft Exchange).
- Scheduling Server: The Scheduling Server executes actions or activities, such as imports and reports, on a time-based recurring basis. Predefined actions are scheduled in CSM Administrator and run by the service (example: A system backup can be scheduled to occur at a set time every night).
- Trusted Agent Server: The Trusted Agent Server allows connections to CSM servers using firewall-friendly protocols; the Trusted Agents perform operations on behalf of CSM servers.
- Cherwell Mail Delivery Service: The Cherwell Mail Delivery Service handles e-mail queuing. Queuing provides increased throughput rates for e-mail messages.