System Requirements

Minimum System Requirements (Client)

System Processor	Dual Core CPU or equivalent (1)
System Memory	3 GB (4 GB or more recommended)
Operating System	Windows 10, Windows 8.1 x86 or x64 Pro or Enterprise editions, or Microsoft Windows 7 Service Pack 1 (SP1), x86 or x64 editions
Free Disk Space	Minimum: 1.5 GB (2 GB recommended)
Networking	Internet access required for online documentation feature
Desktop Browser (5)	CSM works with Internet Explorer 11+ and the current versions of the following browsers: Google™ Chrome™ Firefox Microsoft Edge Mac only: Safari
Mobile Browser (5)	CSM works with: Safari on the latest version of iOS (version 11) Chrome on the last two major versions of Android: Nougat (version 7.x) and Oreo (version 8.x)
Cherwell Mobile Devices	Cherwell Mobile 2.0 for iOS: iPhone^®/iPad^®/iPod Touch^® (iOS 8.0+) Cherwell Mobile for Android: Android^® 4.4+
Other	Microsoft .NET 4.6.2+

System Processor	Dual Core CPU or equivalent (1)
System Memory	4 GB (6 GB or more recommended). Note that if you have SQL Server^® installed on the same server, more RAM is recommended.
Operating System	Windows Server 2016, Windows Server 2012 R2, Windows Server 2012, or Microsoft Windows Server 2008 R2 SP1
Free Disk Space	Minimum: 5 GB Recommended: 10 GB
Networking	Dual Core CPU or equivalent (1) Internet access required for online documentation feature
Database	Microsoft SQL Server 2017, Microsoft SQL Server 2016, Microsoft SQL Server 2014, or Microsoft SQL Server 2012 Database can be on a separate server. Note: Full-text indexing must be enabled. Requires SQL Standard Edition (minimum), either a Processor License or a Server License with sufficient number of Client Access licenses.
Other	Microsoft .NET 4.6.2+ Java SE Runtime Environment 9 (installed automatically with CSM) Internet Information Services (IIS) 7.5+ (required for Web Applications and when hosting the Cherwell Application Server in IIS) (2)

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E-mail	Server running SMTP and POP or IMAP, Microsoft^® Exchange 2016, Microsoft^® Exchange 2013, or Microsoft^® Exchange 2010
LDAP	Microsoft Active Directory^® 2003+, Novell^® eDirectory™. Other LDAP servers might allow some/all functionality.
Trusted Agent Server (3)	Dual Core CPU or equivalent (1); 4 GB (6 GB or more recommended); 1 GB free disk space; Microsoft 2008 Server R2 SP1, Server 2012, Server 2012 R2, Server 2016
Load Balancing (3) (4)	Redis® Server 2.8.x or Redis® Labs Enterprise Cluster (RLEC), any version.

Recent model required.
If you host the Cherwell Application Server in IIS, Windows Communication Foundation (HTTP and Non-HTTP Activation) components are also required.
Optional. The Trusted Agent Server, Redis® Server, and Redis® Labs Enterprise Cluster are installed separately from the CSM server.
Testing was performed against open source Redis 2.8. No known compatibility issues exist with later Redis versions, however.
CSM may work with other browsers, but certain features may not be available or may not work as expected.