Select or clear
Business Object defaults to
determine what type of Business Object
CSM creates after the end of a remote support session that was not
launched from
CSM (example: sessions launched from the Bomgar Web Portal or Bomgar
Representative Console).
- If the currently selected Business Object type is not the
default, click
Make Default to make it the default.
- If the currently selected Business Object type is already
the default, click
Clear Default to change it to no
longer be the default.
Note: When a remote support session is not launched from
CSM,
CSM does not have any information about the type of Business Object to
create after a session ends. By setting a Business Object as the default,
CSM creates a new object of the specified type if no Business Object
information is available when a remote support session has ended. If no default
Business Object is selected and a remote support session is not initiated
through
CSM, the event is ignored and no action taken.
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