Define General Options for an E-mail Monitor

Use the General page in the E-mail Event Monitor window (accessed from the E-mail and Event Monitoring Manager) to define the general settings for the Monitor.

To define general settings for an E-mail Event Monitor:

Option Description
Name Provide a name (this property can be searched in CSM Item Managers).
Culture Select the culture used by the E-mail Monitor. If your system uses multiple cultures, you must create an E-mail Monitor for each culture. For more information, see Managing the E-mail Monitor for Multiple Cultures.
Note: This option applies to CSM Globalization features. If only one culture is used in your system, you can ignore this setting.
Description Provide a name (this property can be searched in CSM Item Managers).
Monitor E-mail Account

Select an e-mail account to monitor.

  • Click the account drop-down to select an existing global e-mail account to monitor.
  • Click the Ellipses button to open the E-mail Accounts window and select an existing account or configure a new one if needed.
  • Select the Do not download linked images checkbox to automatically discard images that are attached to an incoming e-mail with a URL. Use this option if your server restricts outbound internet requests. Clearing this checkbox if your server restricts outbound internet requests causes the E-mail Monitor to timeout.
Tip: To view e-mails accounts for all Users in the E-mail Accounts window, click View>Show E-mail Accounts for All Users. From this window, create e-mail accounts to be monitored, or edit or delete existing ones.

Define Account-Specific Settings

This only applies if an IMAP or Microsoft Exchange account is selected as the monitored account. POP accounts do not have options for handling processed messages; they are always deleted.

Select options for how to handle processed e-mails and e-mails that cannot be processed due to an error.

  • Delete: Deletes e-mails after they are processed, or if an error occurs during processing.
  • Mark as read: Marks e-mails as read after they are processed, or if an error occurs during processing.
Note: If this option is selected, e-mails are left in the monitored folder. Periodically clear the monitored folder to prevent performance issues.
  • Move to folder: Moves e-mails to a specified folder after they are processed, or if an error occurs during processing. Select a folder in the drop-down.

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