Define the Configure Bomgar Path One-Step™ Action

Note: This functionality is only available if you have applied the Bomgar Integration mApp. For more information, refer to the mApp Solution Tech Notes documentation.
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To define the Configure Bomgar Path One-Step™ Action:

  1. Copy the Bomgar path:
    1. Open the Bomgar Console.
    2. Right-click the Bomgar icon in the task bar.
    3. Right-click again on Bomgar Representative Console with the name.
    4. Click Properties.
      Bomgar task-bar right-click menu
    5. In the Properties window, select the Shortcut tab.
    6. Select and copy the Target field.
      Bomgar Representative console properties window
  2. Go to the One-step Action Manager (CSM Desktop>One-Step>One-Step Manager) .
  3. In the Association drop-down, select (None).
  4. Select Configure Bomgar Path, and click Run.
    Bomgar Configure Path One-Step in the One-Step Action Manager
  5. Paste the copied Bomgar path in the Prompt window.
  6. Click Ok.
    A Bomgar Configuration window opens to verify the path. Click Ok and the status bar completes.Prompt to paste the Bomgar path
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