Enabling Authentication for Customers

Regardless of the type of directory service being used, the selections for this setting all refer to LDAP in the UI. Before a directory service can work with CSM, the CSM Security Settings must be set to enable.

To enable authentication:

1. In CSM Administrator main window, click the Security category, and then click Edit Security Settings task.
2. Click the Browser Portal tab.
3. Verify the Use Same Settings as Desktop Client check box is selected.
4. Under the Supported login modes, verify the Internal and LDAP check boxes are selected.
   Note: If the LDAP check box is clear, select it.