CSM provides several OOTB Teams and Workgroups.
OOTB User Teams:
- 1st Level Support
- 2nd Level Support
- 3rd Level Support
- Change Advisory Board (CAB)
- Facilities
|
- HR
- IT Management
- Knowledge Management
- Reporting
|
|
OOTB Customer Workgroups:
- Accounting
- Business Development
- Customer Service
- Design
- Executive
- Finance
- Human Resources
|
- Information Technology
- Marketing
- Office
- Operations
- Sales
- Shipping
- Telesales
|
|
Use these OOTB Teams/Workgroups as-is, edit them, or create your own
using the Team and Workgroup Manager in
CSM Administrator.
