System Upgrade Tool

The System Upgrade tool is a stand-alone database tool that allows a system administrator to upgrade a CSM Database to a new version. This program usually runs automatically when a new version of CSM is loaded.

There are some systematic windows that might populate as the system runs the update. The User is not required to do anything when these windows open.

The System Upgrade tool (accessed from the Cherwell Service Monitor Tools folder) should only be used if the database was not upgraded as part of an application upgrade or an install.

Note: Only Users with permissions, for example an Administrator User, can use the System Upgrade tool.

To upgrade a database:

  1. Open the System Restore tool (Start>All Programs>Cherwell Service Management>Tools>System Upgrade).
    Note: On Windows 7, right-click and select Run as Administrator.

    The Connect to Cherwell Service Management- System Upgrade window opens.

  2. Click to select the database to upgrade.

  3. Click OK.

    The System Upgrade window opens to verify the upgrade.

  4. Click OK.

    The Cherwell System Upgrade login window opens.

  5. Provide the User ID and Password.

  6. Click OK.

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