Using Trusted Agents with E-Mail

To use Trusted Agents with e-mail, you must first:

Note: Using Trusted Agents with e-mail will increase e-mail processing time.

To configure an e-mail account to use Trusted Agents:

In CSM Administrator, select the E-Mail and Event Monitoring category.
Select the Edit e-mail accounts and settings task.
Select the e-mail account you wish to configure and click the Edit... button.
In the E-Mail Options page, select the Trusted Agents page.
Select the Use Trusted Agents checkbox, then select a Trusted Agent Group, or select Any Trusted Agent Group to allow any group to handle e-mail requests.

Note: When using Trusted Agents, outgoing e-mail messages will always be sent from the Server, not the Client. This setting (viewable in the From Settings page) will be changed automatically.