| Add chat session history to Business Objects?
|
Allow: Allows selected Users to manually add a
remote support session history to Business Objects using the Add Chat Session
History command in the
CSM Desktop Client.
|
- System administrators
- Managers
- Users/Customers
|
| Can process chat session events and create and
modify Business Objects in web service?
|
Allow: Allows the
Cherwell Web Service (CWS) to automatically process remote support session events as well
as create and modify Business Objects by logging into
Cherwell as a User specified in the General page of the
Chat
and Remote Support Connector Settings window.
Note: This setting is for Users
who are configured to be logged in by the CWS that processes Bomgar remote
support session end notifications. If this privilege is not allowed, the web
service will ignore all Bomgar events.
|
- System administrators
- Managers
- Users
|
| Chat settings?
|
Edit: Allows selected Users to edit remote
support service settings (CSM Administrator>Security>Edit Chat and Remote Support Connector Settings).
|
- System administrators
- Managers
- Users
|
| Request a new chat session?
|
Allow: Allows selected Users to initiate new
remote support sessions using the New Chat Session command.
|
- System administrators
- Managers
- Users/Customers
|
| Request a new device administrator session?
|
Allow: Allows selected Users to remotely
control a device using the Remotely Administer a Device command.
|
- System administrators
- Managers
- Users
|
| Request chat service information?
|
Allow: Allows selected Users to access
information about the Bomgar remote support service (using the Display Chat
Service Information command), such as API version information.
|
- System administrators
- Managers
- Users/Customers
|
)