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Run Knowledge search.
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Populate search field with text from the
current record (CTRL+K keyboard shortcut):
- Pull text from the field the system administrator has
configured as the search field (ex: Text in the Incident Description area).
- Highlight the text to search and click this button. (If any
text is highlighted, the search will pull the highlighted text rather than the
contents of the search field.)
- Noise words (ex: and, or, the, etc.) are automatically
removed from the pulled text and a single version of each word is searched.
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Populate search field with text from the
current record and immediately search (CTRL+SHIFT+K). Equivalent to pressing
CTRL+K and then clicking the Go button.
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Stop the current search.
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Search is based on the current
record type.
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Search is a general Knowledge
Search.
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Search all words (AND is used to
separate words in search). The system finds records that contain all of the
search words (with the exception of noise words such as "the," "will," etc.).
For example, if you search for the words "printer driver," the system finds all
records that contain both words.
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Search any of the words (OR is
used to separate words in search). The system finds records that contain any of
the search words (with the exception of noise words). For example, if you
search for the words "printer driver," the system finds all records containing
the word "printer" or the word "driver," and also finds records that have both
words.
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