Add Bomgar Form Elements to the Incident Form

Use the Form Editor to add Bomgar Form Controls to Incident Forms. The Form Controls provide two buttons: one generates a session key and the other allows remote control for a technician.
Note: This functionality is only available if you have applied the Bomgar Integration mApp. For more information, refer to the mApp Solution Tech Notes documentation.

To add Form Controls to the Incident form:

  1. In the Business Object tree, click Incident.
  2. Click the Form button Form Icon.

    Tip: You can also click View>View Form (from the Object Manager menu bar) or click the Edit Form link (under the Appearance area).

  3. In the Form drop-down, select the Bomgar Controls form.
    1. Select the Generate Session Key and Initiate Remote SessionForm Controls simultaneously.
      Note: If the Primary CI field does not contain a Computer-CI on the Incident, the Initiate Remote Control button is disabled and does not show on the form.

      Bomgar Incident Form Controls

    2. From the menu bar, click Edit>Copy.
  4. In the Form drop-down, select Default Form.
    1. From the menu bar, click Edit>Paste.

      The Form Control displays on the Form.

      Note: The Bomgar Form Control is pasted in a defined location for the default Incident Form. If you have a custom Form, move the Form Controls to a location that fits your Form design.

      Bomgar Incident Form Controls on the Default Form

  5. Click the Update Blueprint button Update Blueprint Button, and then click the Home button Home Button.
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