Attach a Record to Another Record

Use the Attachment button to link a record to another record as an additional reference (ex: Link a Knowledge Article Record to an Incident Record). Business Object Attachments are linked, and cannot be searched in connection with the Business Object.

To attach a record to another record:

1. Open a record in the Desktop Client.
2. Click the Attachment button , and then select Objects.

   

3. Select a Business Object (ex: Knowledge Article).
4. Select the record to link (ex: Knowledge Article 10006).
   Note: Search records using the Search Control located below the toolbar of the Selector.

5. Click OK.