Configure Default Actions for an E-mail Monitor
The Default Monitor Item consists of actions that a Monitor performs if no other conditions are true. Default is always the last item in the list of Monitor Items, and it cannot be deleted. It is configured the same way as a new Monitor Item, except that it has no Conditions page. Its built-in condition is that none of the actions for the other Monitor Items were executed because their conditions were not met. By default, this Monitor Item creates a new Incident from the e-mail.
Note: If an E-mail Monitor should handle all incoming messages
the same way, have Default as the only item (aside from Skip Item Rules) in the
list of Monitor Items, and then the same list of actions are performed against
every e-mail (that passes the
Skip
Item Rules) received in the monitored account.
To configure the Default Monitor Item:
- In the CSM Administrator main window, click E-mail and Event Monitoring category, and then click the E-mail and Event Monitoring Manager task.
- Click the
Create New button
.
- On the Monitors page, click Default, and then click Edit.
- Define general properties for the Default item (General page).
Note: The name for the Default item (Default) cannot be edited.
- Define how to identify existing records (ID Existing Record page).
- Define actions for the Default item.