Define General Knowledge Search Options

Use Knowledge Mapping to determine what Knowledge Sources can be searched during a General Knowledge Search. Use this for ad-hoc searches or research when you are not working with a particular Business Object.

Good to know:

• Knowledge Sources must be defined using the Knowledge Source Manager before adding them to the General Search list.
• Select a Knowledge Source and click Remove to remove it from the list. Select a Knowledge Source and click the Up/Down buttons to organize the items in the list.

To add General Search Knowledge Sources:

1. Open the Knowledge Mapping window.
2. From the Search From drop-down, select General Search.

   OOTB Knowledge Sources open in the window.

   

3. Add Knowledge Sources that you want available to Users for general Searches:
   1. Click the Add button.

      The Knowledge Source Manager opens.

   2. Click a Knowledge Source.

   3. Click OK.

      The new Knowledge Source displays in the Knowledge Sources list.

4. Click OK.