Incident Search Groups
CSM provides numerous OOTB Incident Search Groups. Notable Incident Search Groups include:
| Search Group | Returns | Association | Executed From |
|---|---|---|---|
| All Incidents | All Incidents and Requests. | Incident | Search Manager, Widgets |
| Closed on 1st Call (Incidents and Requests) | Incidents and Requests closed on the first call. | Incident | Search Manager, Widgets |
| Incidents by Priority | Incidents with a User-selected Priority. | Incident | Search Manager |
| Incidents Linked to Problem | Open Incidents that are linked to a Problem. | Incident | Search Manager, Widgets |
| My Open Incidents | Open Incidents owned by me (Current User). | Incident | Search Manager, Reports |
| My Open Incidents and Requests | Open Incidents and Requests owned by me (Current User). | Incident | Search Manager, Widgets |
| My Teams Open Incidents | Open Incidents owned by one of my (Current User) Teams. | Incident | Search Manager |
| Open Incidents and Requests | Open Incidents and Requests. | Incident | Search Manager, Widgets |
| VIP Open Tickets | Open Incidents and Requests that are initiated by a VIP Customer. | Incident | Search Manager, Metrics, Widgets |
| VIP Tickets | All VIP Incidents and Requests. | Incident | Search Manager |