Knowledge Pane
Use the CSM Desktop Client Knowledge Pane in the CSM Desktop Client main window to quickly search the configured Knowledge Sources in your Knowledge Base. The pane has the following behaviors:
- Dynamic: Searchable Knowledge Sources and options vary by Business Object. This ensures that the Knowledge Search is always appropriate (ex: A mobile device website might available as a searchable Knowledge Source while on a Config - Mobile Device record but would not be appropriate when on a Customer Record).
- Collapsible and
dockable: Display the
pane when and where you need it. By default, the Knowledge Pane is located on
the right side of the
CSM Desktop Client main window.
- Toolbar: Displays a row of buttons for available operations.
- Search Control: Find all Knowledge Sources that contain a specific word or phrase.
- Search Options: Define the scope of the search to filter the results.
- Results Pane:
View Knowledge Sources found as a result of the search.
Note: Security rights control access to CSM functionality and are configured in the Security Group Manager in CSM Administrator (CSM Administrator>Security>Edit Security Groups).