Business Objects
Use Business Objects to manage data and workflows for business processes (example: Incident Management). A Business Object can be complex (example: Incident) or simple (example: IncidentCategory that holds the list of categories that can be used within an Incident).
Business Objects are the heart of CSM and are extremely versatile. You can define various options to determine what data they contain, how they behave, and how they can be used. For example, you can define a lifecycle, define what information is tracked, and/or require values to be entered into certain fields (example: Priority) before records can be saved. Business Object records are represented as Forms and Grids in CSM.
- Major
A Major Business Object is a stand-alone Business Object that represents a major component of a business. It can exist by itself and have child objects that are part of its composition (using Relationships). Examples include Incident, Problem, Change, Knowledge Article, Customer, Configuration Item, and Service.
- Supporting
'A Supporting Business Object is a Business Object that exists solely to complement, or support, a Major Object. Examples include Task, Journal, and Approval.
- Lookup
A Lookup Business Object is a Business Object that supplies valid values to other Business Objects. More precisely, it stores values for Fields that require constrained selections. For example, the Incident Cause Lookup Object holds values such as Hardware Malfunction, Outage, Permissions, etc.
- Group
- A Group Business Object is a set of Business Objects that share common Fields. For example, the Configuration Item Group has Group Members named Computer, Printer, and Telephony Equipment. A Group Leader (example: Configuration Item) is the Business Object that is the root of a Group. It stores common Fields that all Group Members share. All Group Members are descended from the Group Leader.
CSM provides several OOTB Business Objects (example: Incident, Problem, Change, etc.). Use these Business Objects as-is, edit them, or create your own using the Object Manager (accessed from within a Blueprint in CSM Administrator).