Major Business Objects

Major Business Objects are the only Objects that can have the following properties:

• Have records created from the New menu on the CSM Desktop Client toolbar.
• Be assigned keyboard shortcuts for creating new records and running Quick Searches.
• Have Form Arrangements with tabs and splitters.
• Participate in record locking.

CSM provides the following OOTB Major Business Objects:

• Agreement
• Change Request
• Configuration Item
• Contract
• CSM License Usage
• Customer
• Discussion
• Incident
• Knowledge Article
• Problem
• Service
• Service Cart
• Service Catalog Template
• SLA
• Supplier
• Supplier Catalog Item
• Work Unit

You can use these as-is, edit them, or create your own using a Blueprint.