Tokens
A Token is a dynamic value that controls how information (example: Text, colors, numbers, measurements, etc.) is interpreted and displayed throughout the system. Defined values can be used while designing Forms, Dashboards, Automation Processes, One-Step Actions, Fields, etc.
Token features include:
- Counters: A Counter is a Token that automatically increases a defined initial value (number) by a defined increment. Counters can be used while designing Forms, Dashboards, Automation Processes, Expressions, One-Step Actions, etc.
- Prompts: A Prompt is a display window that requires Users to provide information before proceeding with a process or Action (example: Specify the reason for putting an Incident into Pending status).
- Stored Values: A Stored Value is a named entity that stores commonly used information so that it can be accessed and/or reused from various places in CSM, such as One-Step Actions and Queries.
- System Functions: A System Function is a built-in placeholder Token that dynamically adds variable information to a query or string (example: Current User's name).
CSM provides several Out-of-the-Box (OOTB) Tokens. Use these OOTB Tokens as-is, edit them, or create new Tokens.