Add an Action to Cherwell Mobile

Cherwell Mobile allows you to run certain One-Step Actions against Business Object records.

Examples of Mobile Actions/One-Step Actions include:

• Look up configuration item information using barcode scanning.
• Update a Customer's location.
• Take a picture and attaching it to a record.
• Change status.
• Set priority.
• Create tasks.

Some One-Step Actions are available by default, either as part of the mobile application or as part of the Business Object; others are made available through a list of Business Object Actions defined in the mobile configuration (either global/Role or personal). The available One-Step Actions can vary per type of Business Object and are accessed by tapping the Mobile One-Step Actions button.

• iOS: Mobile One-Step Action button looks similar to .
• Android: Mobile One-Step Action button looks similar to .