Create an E-mail Monitor

Use the E-mail and Event Monitoring Manager to create E-mail Monitors to meet the specific needs of a company. Create as many individual Monitors as required, but do not define multiple Monitors that monitor the same e-mail account unless all but one is disabled; otherwise, the behavior of the E-mail Monitor is ambiguous.

To create a Monitor:

1. In the CSM Administrator main window, click E-mail and Event Monitoring category, and then click the E-mail and Event Monitoring Manager task.
2. Select a scope and subfolder (if needed).
3. Click the Create New button .
4. Define general options for the E-mail Monitor (General page):
   Note: To use e-mail monitoring, there must be at least one e-mail account set up.
5. Define identity customer options to associate with incoming e-mails (Customer Identification page).
6. Define conditions and associated actions for a Monitor (Monitors page).
7. Configure E-mail Monitors.