Define a Text Expression

A Text Expression is an Expression that displays a string of Tokens and text (example: Dynamically control the Last Edited text on the Incident form).

Note: Links in Expressions must be URL-encoded. Ensure you replace spaces with %20.
Example: instead of 
[LINK]Click to Send Email;mailto:example@cherwell.com?subject=Very Important Email&body=This e-mail is of the utmost importance
use 
 [LINK]Click to Send
Email;mailto:example@cherwell.com?subject=Very%20Important%20Email&body=This%20e-mail%20is%20of%20the%20utmost%20Importance


 
      

 
    

 
    
To define a Text Expression: 
    

 
    
     
      
  1. Create an Expression. 
      
    2. 
 
      
  2. In the Editor drop-down, select 
        Text. 
        
    The Text Expression section opens. 
        
    
 
      
    3. 
 
      
  3. Define the Expression. 
        
       
          
    1. (Optional) In the Expression field, provide the 
            text to display before the Expression
            (example: Last Edited). 
          
      2. 
 
          
    2. Click the 
            down arrow to open the Token Selector, and
            then select a 
            value (example:
            Incident.LastModifiedDateTime). 
            
       
              
      Tip: Right-click anywhere in the Expression field to
                access the Token Selector. 
              
      
 
            
      
 
            
      The Token displays in the Expression
              field. 
            
      
 
          
      3. 
 
          
    3. Select the 
            After replacing tokens, evaluate the results as a
              calculation check box to display a calculated value instead of the
            defined numerical equation. 
          
      4. 
 
        
    
 
      
    4. 
 
      
  4. (Optional) Add additional text and Tokens to the Expression. 
      
    5. 
 
      
  5.  
        
    Click OK.
    
 
      
    6. 
 
    

 
  



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