Knowledge Article Search Groups
CSM provides numerous KA Search Groups. Notable KA Search Groups include:
| Search Group | Returns | Association | Executed From |
|---|---|---|---|
| All Knowledge Articles | All KAs, regardless of status. | Knowledge Article | Updated Knowledge Articles Widget, User-selectable Last Modified Date Time range; Knowledge Management Dashboard |
| Articles with Dislike Votes | KAs by their "Dislike" count, in descending order. KAs with the most dislikes will be at the top of the Search Results. | Knowledge Article | Least Popular Articles Report; Knowledge Management Dashboard |
| Articles with Like Votes | KAs by their "Like" count, in descending order. KAs with the most likes will be at the top of the Search Results. | Knowledge Article | Most Popular Articles Report; Knowledge Management Dashboard |
| Articles with Usage Count | KAs by their usage count, in descending order. KAs with the most usage will be at the top of the Search Results. | Knowledge Article | Most Used Articles Report; Knowledge Management Dashboard |
| My KB Approvals | KAs awaiting my (Current User) approval. | Knowledge Article | Awaiting My Approval Widget; Knowledge Management Dashboard |
| My Overdue KB Approvals | Overdue KAs awaiting my (Current User) approval. | Knowledge Article | Awaiting My Approval Overdue Widget; Knowledge Management Dashboard |
| My Working KB Articles | KAs that are owned by me (Current User), and are not yet published. | Knowledge Article | My Articles for Review Widget; Knowledge Management Dashboard |
| New Team Comments | KAs with User comments (on the CSM KA Form). | Knowledge Article | New Team Comments Widget; Knowledge Management Dashboard |
| Published Articles | KAs with a status of Published. | Knowledge Article | Up For Review Widget; User-selectable date range; Knowledge Management Dashboard |
| Submitted Articles | KAs that have been submitted to the Knowledge Team for Review or Approval. | Knowledge Article | Submitted Knowledge Article Widget; Knowledge Management Dashboard |