Problem Search Groups
CSM provides numerous OOTB Problem Search Groups. Notable Problem Search Groups include:
| Search Group | Returns | Association | Executed From |
|---|---|---|---|
| All Problems | All Problems, regardless of status. | Problem | Search Manager, Metrics, Reports, Widgets |
| All Top Issues | All Problems that are visible in the Portal. | Problem | Search Manager, Widgets |
| Known Error | Problems that are known errors (completed Diagnosis and Workaround fields). | Problem | Search Manager, Metrics |
| My Open Problems | Open Problems that are owned by me (Current User). | Problem | Search Manager, Metrics, Widgets |
| My Team Open Problems | Open Problems that are owned by a Team to which I (Current User) belong. | Problem | Metrics, Widgets |
| Open Problems | Open Problems. | Problem | Search Manager, Metrics, Widgets |
| Open: Known Error | Open Problems that are known errors (completed Diagnosis and Workaround fields). | Problem | Search Manager, Metrics, Widgets |
| Open: Known Error in Portal | Open Problems that are known errors visible in the Portal. | Problem | Search Manager, Metrics, Widgets |
| Problems Set as Global Issues | Open Problems that are Global Issues (completed Diagnosis and Workaround fields). | Problem | Search Manager, Metrics |
| Workaround Exists | Problems that have a defined workaround. | Problem | Search Manager |