Quick Search Pane

Use the Quick Search Pane for searches related to a specific item (example: Incident, Customer, Service, Vendor, etc.). Additional criteria can also be applied to each Search.

The Quick Search Panes provide the following functionality:

Action Description
Select Object to Search Select a specific object to search (example: Incident, Problem, Vendor) from a drop-down. You can also Select whether to use the All Words/Any Words feature.
Open Advanced Editor

Run a refined search of a specific Business Object. A Quick Search window opens with additional search criteria options.

Note: This type of search is not saved. To generate a Search Group (saved search), see Create a Search Group.
Open "Business Objects" only

Limits the search to records that have not reached their final state (example: not closed).

Note: The lifecycle and terminology vary depending on the Business Object and scenario (example: "Unapproved Changes only" might appear when searching Changes). If the Business Object does not have a "final" or closed state, the check box does not appear.
Search Control Changed Options Limits the search to records that have changed during a specific timeframe.
Relationships Includes related Business Objects in the search (example: If the search word appears in a Journal entry, the Incident to which it is attached will be included in the search results).
Attachments Includes record Attachments in the search (example: Searches file attachments in each record).
Sorty by Selects the Business Object field (column) to use to sort the search results.
Descending Sort Order Sorts the results in descending order (Z-A) instead of ascending order (A-Z).
Search Within Existing Results Once you run a search, this option can be used to narrow the results by running another search within the results.
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