Search for Knowledge Articles Using the Quick Search Pane

Use the Quick Search Pane to search for KAs.

Good to know:

• For more information about additional Search criteria options, see CSM Desktop Client Search Control.

To search for KAs using the Quick Search Pane:

1. Open a Quick Search Pane.
2. Click the down arrow on the Search button, and then select Knowledge Article.
3. In the Search Knowledge Article Field, provide a word or phrase to search (ex: Printing).
4. Define search criteria:
   • View open <Business Objects> only.
   • Search a specific timeframe.
   • Include relationships in the search (ex: Related Business Objects).
   • Search Attachments (ex: Word or PDF).
5. Click the Go button to run the search.

   The Quick Search Results display in a list or Grid in the Main Pane.